Bringing Justice to the Fingertips of Citizens: The Digital Lok Adalat Revolution
Introductory Disclaimer:
This content is intended purely for legal awareness purposes and should not be considered as legal advice or advertisement under Rule 36 of the BCI Rules. For any personal legal queries, kindly consult a qualified advocate.
Introduction
Lok Adalats, known for quick and cost-effective dispute resolution, have taken a tech leap forward in Telangana. Thanks to the Telangana State Legal Services Authority (TSLSA), many Lok Adalats have now adopted online formats for resolving disputes — marking a major step in enhancing legal accessibility in both urban and rural areas.
What Are Digital Lok Adalats?
Digital Lok Adalats are virtual versions of traditional Lok Adalats, where disputes are resolved amicably over video conferencing or dedicated online platforms. This is in line with the Legal Services Authorities Act, 1987 and recent Supreme Court endorsements for digital justice.
Applicable Disputes in Telangana’s Online Lok Adalats
- Cheque bounce cases under Section 138, NI Act
- Bank loan recovery and EMI settlement cases
- Motor accident compensation disputes
- Telecom & Electricity bill settlements
- Pre-litigation family matters
Key Platforms Used
- E-Lok Adalat Portal (TSLSA)
- Sama ODR (in partnership with legal services authorities)
- Webex / Zoom for video hearings
How the Process Works
- Dispute is submitted online or through an advocate
- Pre-hearing negotiation is initiated
- Matter is scheduled for a virtual Lok Adalat
- If resolved, the settlement award is final & binding
Impact in Telangana (Stats)
- Over 22,000 cases settled online in 2023
- Average settlement time: 7–15 days
- Rs. 14+ crores recovered through digital pre-litigation settlements
Benefits to Citizens
- No court appearance needed
- Zero court fees
- Privacy and confidentiality
- Accessibility in remote districts like Adilabad, Nalgonda, Warangal
- Recognition of e-settlement awards by regular courts
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